Welcare Family Centre, Redhill

Welcare Family Centre, Redhill

Welcare Family Centre, Redhill, is one of four Family Centres working in partnership covering the borough of Reigate and Banstead to support the most vulnerable families with children aged 0-11 and promote their upbringing. We work closely with our partner providers – East Surrey YMCA, Epsom Downs Primary School and Furzefield Primary (Red Oak) across the area of Reigate and Banstead to meet the needs of local families.

This is a new service commissioned by Surrey County Council and replaces the previous children’s centres. The Family Centre offers one to one family support work and parenting programmes to families identified as being in greatest need of support. This represents a change to the service, which was previously universal and open to all, but will ensure that those facing challenges in their family life have access to the right support at the right time.

Universal services provided by the health team, such as Child Health Drop-In Clinics, will still take place in the centre. In addition there will be a range of targeted services, for example the peri-natal mental health service which supports expectant and new mothers with moderate to severe mental health problems, offering appointments in the centre.

Alongside the work of the Family Centre for the Redhill area, Welcare in East Surrey continues to offer charitably funded services for families living in East Surrey. These services are funded by support from local churches and the Netherby Trust.

It enables us to offer
• one-to-one family support work for families in East Surrey.
• our 10 week My Space programme for children who have been affected by domestic abuse. (This course has run in locations in both Reigate & Banstead and Tandridge this year).


It is with regret that Welcare in East Surrey Centre is now closed to the public.

In line with the latest government guidelines our staff continues to work with individual parents and children by answering calls, emails and using other digital channels. We continue to receive new referrals for individual, one-to-one support.

We are still working, just differently. 

We are still offering foodbags and these will now be delivered using appropriate social distancing techniques. If you wish to refer a family for a foodbag, plesase email redhill@welcare.org.

If you wish to get in touch with us by phone and do not have a mobile number for the worker, you can ring using the numbers below which we will aim to monitor Monday to Friday 9am – 5pm:

Centre Manager 07967 092404

Family Support Worker 07804 966759

Family Support Worker 07423 123001

We have collated some resources to help you and your family cope with COVID-19 including a range of teaching resources for children, well-being advice and other helpful websites. For general resources click on the following link .

Surrey libraries audio books are now FREE  https://www.surreycc.gov.uk/libraries/borrow-or-renew/ebooks-eaudiobooks-emagazines

Lots of information for people who want to find out more about help that is available  https://www.surreycc.gov.uk/people-and-community/emergency-planning-and-community-safety/coronavirus

Lots of useful local information for families  https://www.surreycc.gov.uk/people-and-community/families Family Information Service Directory

Telephone support for young people every week day from 4-8.30pm and weekends from 12-6pm  https://www.cyphaven.net/

Mind Matters Talking therapy (self – refer with the NHS)  https://www.mindmattersnhs.co.uk/how-self-refer

Surrey support for parents of children with special educational needs and disabilites  https://sendadvicesurrey.org.uk/2020/03/20/our-support-during-covid-19/

0-19 team advice line 01883 340922

Welcare in East Surrey have successfully applied for a grant from the Community Foundation for Surrey which will continue to fund our play worker who runs groups to support families with lower level identified needs. These include:

Mummy and Me

Service for mothers and babies offering support for emotional well-being and post natal depression and focusing on the development of good attachment.

Every Child a Talker

A targeted intervention for children with an identified speech and language delay.

Let’s Talk

Focusing on speech language development specifically supporting children and families where English is an additional language.

Messy Play

An intervention for families living in an area of high deprivation.

One Step at a Time

A group for children with additional needs and disabilities.

The Play worker also runs crèches supported by volunteers, which allow parents to attend parenting courses. In addition play work is also provided on a one-to-one basis at home for parents with anxiety and identified needs, who may find attending group activities too challenging.

The changes in our centre meant that we have a new team, to see who is who click on the following link. Meet The Team

We are here to help parents/carers and children, please contact us if you need any information about our services or how we can help you and your family.

We can also be contacted by phone on 01737 780884.

View our Welcare Spring Programme 2020 or click on the following link. https://welcare.org/groups/


Find out more about Family Support in East Surrey.

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