Novel Coronavirus (COVID-19)

Published: 25 Mar 2020

It is with regret that we have closed all of our centres to the public.

The mission of Welcare is to work alongside parents to give practical and emotional support to overcome challenges and change lives for the better and we will continue to do this. Our work is all about working together, which is why our decision to close all our centres to the public is so difficult.

In line with the latest government guidelines our staff will continue to work with individual parents and children by answering calls, emails and using other digital channels to avoid situations where we are together in groups in order to slow down the risk of cross infection.

We are extending the distribution of emergency supermarket vouchers and food bags to families in need who are known to us.

A majority of the vouchers will be posted but staff based in East Surrey may deliver vouchers and food bags to local families adopting appropriate social distancing guidance.

We have launched a COVID-19 Appeal, please join us in supporting those who are already struggling financially whose home lives are already unsettled by sending a letter of hope to children and families in need of daily essentials.

Send a letter of hope to a family in need

At the current times it’s even more important that children and young people learn how they can be superheroes and are able to stay #positive and learn to be #resilient amidst the crisis in our world. Please help us share our virtual #CapeAbility campaign with parents you know. Children can be encouraged to make a cape out of recycled materials (such as old bedsheets and T-shirts) and decorate it at home. They will be asked to write encouraging messages to those in isolation and to the most vulnerable on their capes. Photos of the capes can be sent to and they will be shared on social media to spread their messages. Parents can use our lesson plans and activities with their children at home.

We will continue to update you and share information that we think will benefit families – please take care of each other.

We are also planning other ways we can continue to provide practical and emotional support to children and families – please watch this space for further information.

This does not mean that our services have stopped. 

Our staff are still working and happy to take calls and respond to emails if any of you need support or advice.

Our centres


Email:   Tel: 020 8466 0399

East Surrey

Email:     For the Centre Manager – 07967 092404
For a Family Support Worker – 07804 966759 or 07423 123001


Email:     Tel: 020 8854 3865

Inner London 

Email:     Tel: 020 7820 7913

South West London

Email:    Tel: 020 8893 9123


As always, everyone should continue to promote good hand and respiratory hygiene.

Please check the online advice for the latest and most up-to-date information

COVID-19 UK guidance for the public
and the PHE blog for further information What you need to know

Unfortunately we have cancelled a number of fundraising events including the Lent lunches planned between now and Easter, however we hope that you will consider donating to us through the following link  to enable us to provide practical and emotional support to families in need.


Being concerned about what’s going on around us is understandable and we found a helpful article with some tips for  how you can look after your well-being.


We will keep this news article updated.

We are here to care. Here now. Here always.

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