Volunteer Family Support Assistants – South West London

Closing date: 17 Dec 2018

We are recruiting volunteers to assist our staff in the delivery of personalised support plans to improve the well-being of some of the local community’s most vulnerable children and families.

Family Support Assistants are an integral and committed part of the Family Support Team. In collaboration with the designated Case Holder, they provide practical or emotional support to families. Volunteer Family Support Assistants assist with case work management and are tasked with assisting a family address a specific issue. Family Support Assistants often possess a high level of previous experience engaging with families experience challenges. The role can include; accompanying a parent to appointments, liaising with other agencies and volunteering directly with the family to help prepare them for key meetings. Volunteers will encourage and assist the service user to develop their ability to successfully parent their children.

Primary Duties

  • Provide practical support for parents to improve their home environment by assisting with budgeting, housework and organisational skills
  • Develop an awareness of the resources available in the local community and where appropriate encourage the parents/carer to access the resources in their community
  • Support the family on a specific targeted area within the family’s personalised support plan
  • Help the family to prepare for appointments and where appropriate accompany family members to their appointments
  • Support parents/carers improve their relationship with their children
  • Support parents/carers to set boundaries for their children
  • Support parents/carers to develop strategies to deal with their children’s challenging behaviour and to establish routines
  • Liaise with other professionals/agencies to contribute to the work plan
  • Keep regular reports and files up to date in accordance with Welcare’s File Recording Policy

Person Specification

  • Understanding of and enthusiasm for Welcare and its mission
  • Good written and verbal communication skills including basic I.T. skills
  • The ability to remain calm in sometimes challenging situations
  • A clear understanding of the need to maintain boundaries within a professional framework
  • An ability to work independently
  • An understanding of the importance of safeguarding and child protection
  • Approachable, empathic and emotionally mature
  • Reliable with good organisational skills and excellent time keeping
  • Accurate recording and observation skills

Time Requirements

You should be able to commit to between 5 hours and 15 hours per week. You will receive full training and must commit to attend 48 hours of training over an 8 to 12 week period. Training will take place over a range of evenings (4) and occasional weekdays or weekends at Welcare Central Office.

To apply

Download our volunteer application form below and email the form to volunteering@welcare.org. Please apply at any time up until noon on the day of the deadline, interviews are held on an ongoing basis.