Our Services

Child and Family Support

A social work-led, volunteer-supported service. We work holistically to provide a family-focused support plan in a welcoming, non-judgemental environment. We work with families to enable them to cope with difficulties through both practical and emotional solutions.

Individual Support Sessions

Our Family Support Workers provide one-to-one sessions for parents, children or families to work through the difficulties that they are experiencing. Our Support Workers use a visual tool called Outcomes Star, in collaboration with our service users, to help both the family and Welcare to measure change within various categories of family life and development.

Mentoring & Family Helpers

Our volunteer programme provides specially-trained Mentors for children and Family Helpers for parents to provide additional and longer-term practical support. Volunteer Mentors are matched with children who are struggling with confidence or self-esteem, behavioural issues, or just need some extra time and attention. Our volunteer Family Helpers can help parents develop household routines, assess which benefits they may be entitled to, help them put family budgets in place or accompany a new mum to the local nursery. Before matching volunteers with children or families we will make a full assessment and provide a fuller package of family support.


MySpace is a 12 week community-based treatment and recovery programme for children from homes where domestic violence and abuse has occurred. It is accredited by Against Violence & Abuse (AVA) and provides a safe and welcoming space for children who have been impacted by domestic abuse in their own homes to process, understand and manage their feelings and responses towards their experiences.

Specialised Groups

We offer various groups for parents and children across our centres. At our Inner London centre in Lambeth we are currently running a young people’s drop-in group called OurPlace, funded for 1 year by Lambeth CAMHS. At our centre in Redhill, East Surrey, we have groups for young parents, to encourage parents to understand the importance of play in development, and to encourage healthy eating. We also have a group called MySpace that is a domestic abuse recovery programme for children aged 8-11 years old, which operatates according to funding and partnerships at various centres. For more information about groups being held at our centres please visit our centre pages.

Advocacy & Signposting

We signpost parents and families in need to the best local resources available to them and, if required, we help them to access those resources. Our workers and volunteers can assist families with filling in forms, applying for benefits and accompanying them on visits to schools and nurseries.

Share this page via...