Why do you spend money on fundraising?
We spend money on fundraising so we can raise more money to ensure our services reach as many people as possible and impact as many children and families as they can. It is important to us to expand our database of supporters. We cannot rely solely on our existing supporters to fund our work, so using various fundraising methods is vital to ensure that we are able to raise the necessary funds to support and expand our work long-term.
Your donation form asked me if I am happy to be contacted by telephone or SMS. Do you use telephone and SMS fundraising?
No we currently do not. We are a small, regional charity and have no intentions currently to fundraise by telephone, on the street or door-to-door. However, on occasion we may wish to contact our supporters by telephone to let them know something about our work or an event and we want to make sure we are taking note of your preferences as one of our vital supporters.
How does Welcare maintain high standards in fundraising methods?
We are a member of the Fundraising Regulator and commit to fundraising ethically, responsibly and with our donors in mind. We care about our supporters, what they think about our fundraising and always promise transparency. If you have a query or comment regarding our fundraising methods or content, please contact us.
What do you do with my details?
When you donate to us or respond to any of our appeals, attend one of our events, fundraise or volunteer for us, we will add your details to our supporter database. This is a secure system that a limited number of people within the organisation have access to, all of whom access the database through a personal log-on and password. All those who have permitted access to our supporter database have had Data Protection training first. We do not share your data with any other charities or organisations. We do our very best to ensure your details and preferences are kept up to date. We believe it is important to let those who support Welcare know about our work, developments, achievements and efforts of other supporters.
How safe is my financial information?
All financial information is kept securely on our supporter database. Any payment details are kept securely and encrypted on our payment processor, Blackbaud Merchant Services (BBMS), and not visible to anyone at Welcare. Any payment details sent by post are processed and immediately destroyed, and payment details given over the telephone are processed directly into our payment processor.